Shipping policy

Order Processing

All orders are processed within 1–3 business days.

Due to high demand, processing times may occasionally take the full processing window. Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

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Shipping Area

We currently ship exclusively within Canada.

Orders placed with shipping addresses outside of Canada will not be fulfilled at this time.

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Shipping Times

Shipping times may vary depending on your location within Canada and current demand.

Estimated delivery time:

• 7–15 business days (Canada)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or peak periods.

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Shipping Costs

We offer FREE SHIPPING on all orders within Canada.

There are no additional shipping or handling fees.

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Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear after shipment. Please allow additional time for tracking information to update.

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Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately at support@taillio.store. 

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Delayed or Lost Packages

While most orders arrive within the estimated timeframe, occasional delays may occur due to high demand or carrier issues.

If your order has not arrived within 20 business days, please contact us at support@taillio.store,  and we will assist you as quickly as possible.

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Contact

For any shipping-related questions, you can contact us at:
📧 support@taillio.store