Frequently Asked Questions
Is the LED dog collar safe for my dog?
Yes. Our LED collar is designed with your dog's safety and comfort in mind. It is made from soft, lightweight materials and does not irritate the skin. The light is not harmful to your dog's eyes and is perfectly safe for daily use.
Is the collar waterproof?
Yes. The collar is water-resistant and can be used in rain or snow. However, we recommend avoiding full submersion in water to ensure long-term performance.
How long does the battery last?
The battery lasts up to 6 hours depending on the light mode used. The collar is rechargeable via USB and can be fully charged in approximately 1–2 hours.
What sizes are available?
Our collar is adjustable and fits most dogs. Please refer to the size guide on the product page to ensure the best fit for your dog.
How long does shipping take?
Due to high demand, orders are processed within 1–3 business days.
Shipping usually takes 7–15 business days, depending on your location.
Do you offer a warranty?
Yes. We offer a 30-day warranty against manufacturing defects. If there is any issue with your product, please contact us at support@taillio.store and we will be happy to help.
What is your return policy?
We accept returns or replacements if the product is defective, damaged, or incorrect. Simply contact us within 30 days of receiving your order with a photo or video of the issue.
How do I contact customer support?
You can reach us anytime by email at support@taillio.store
We usually respond within 24–48 hours.
